Early adopters of new technology always run the risk of seeing their new gizmo become obsolete much faster than desired. This usually happens over the course of many months. Early buyers of Sony’s UX180P are crying foul and saying that Sony has made their rather large purchase obsolete in mere weeks by discontinuing the UX180P and debuting the Sony UX280P, a device that supposedly “fixes” many of the original model’s “shortcomings” (memory, disk space, etc). Tom’s Hardware Guide has investigated the situation:
“What does Sony have to say about the short-lived UX180P and why it has disappeared from the market? Basically: We only made a small number of the UX180Ps. The UX280P is so much better. As a buyer of a UX180P, I’m not impressed by the excuse that Sony made only a small number of UX180Ps and is now selling the ‘real’ UX as the UX280P.”
I tend to agree with the writer. But not because my new toy is now “last year’s model,” but because of the apparent lack of customer support. The “we only made a few anyway” attitude doesn’t sit well with us.
“I tried to get someone to do something about this mess. The UX180P was purchased from a Sony dealer who refused to take it back. Sony’s highest level customer service people assured us that they felt my friend’s pain, but that they couldn’t do anything about it. It was up to the dealer. A most elegant example of finger pointing.”
Sounds like the consumer got the middle finger in this case. Check out the full, funny and tragic article at Tom’s Hardware Guide. And, as always with cutting edge tech, buyer beware.
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